Case management is a collaborative process that involves the assessment, planning, facilitation and monitoring of services to meet an individual's health needs across a range of settings. It focuses on the coordination of care for individuals with complex medical conditions or social needs who require multiple interventions to maintain their optimal level of functioning.
The goal of case management is to ensure that patients receive the appropriate and necessary care, while also minimizing costs and improving outcomes. This can involve working closely with healthcare providers, community organizations, and other support services to develop a comprehensive plan tailored to each individual's needs.
Case managers often act as advocates for their clients, helping them navigate the healthcare system and ensuring that they receive the care they need. They may also provide education and support to help patients better manage their conditions or improve their overall well-being. Overall, case management is a critical component of coordinated and effective healthcare delivery.